Digital transformation is playing a vital role in supply chain management and changing the way that enterprises deliver products, conduct operations and fulfill orders. One of our clients who is a leading logistics and supply chain solutions company which distributes technology and non-technology products has met with some sort of suffer in their online cisco order processing. Alzone had deployed software robots with RPA technologies to automate the creation and provisioning of orders in the CISCO portal and accompanied with the client in their digital transformation journey.
For processing these CISCO orders client has to create a Masterfile with the reports downloaded from their SAP system. Each of these orders from the Masterfile has to be entered to the CISCO commerce portal by filling the empty fields. Our client receives 100 to 200 reports on a daily basis, manually extracting and filling all these entries into the portal consumes 4 to 5 hours of an employee’s daily working hour. By automating the process, software bot fetches and fills all the details within 1 to 2 hours with more precision. Bot itself submit the order details into the portal for generating order Id’s for corresponding orders and thus by completes the provisioning process. Once done with all the process bot updates the Masterfile and shares the report to the client through email.
Manually this extraction, data entry, verification, and updation leads to reworks due to human error and is highly time-consuming, takes about 6 to 7 hours of daily working time to process hundreds of reports. After employing our digital worker with RPA technologies, the client was able to avoid backlogs due to error reworks and more processing time. Bot completes the entire process only by spending 2 to 3 minutes for each order with more accuracy and this helped our client to improve their customer satisfaction index. Beyond these benefits, some other perks our client experienced after turning into a digital working environment is as follows:
- Transparency and visibility of operations
- Faster execution with optimal ROI
- Ensure regulations are always met within limited timeframe
- Better Customer Service and keep Up with Shipping Demands